As I often do, I went out for dinner tonight with myself and a book. My waiter was a big burly young guy with a weightlifter physique and a bunch of decent tattoos and a pleasant demeanor. Other than his size, he had the potential to be utterly forgettable, because he never told me who he was. About halfway through my meal, I asked him if I could offer an observation and he agreed. I told him I had worked in a lot of different occupations including sales and managing businesses, and that he should always introduce himself, even if he was wearing a nametag (which he was not). By doing so, he becomes a person instead of a non-entity, or a restaurant fixture. I believe when you do this, not only do you become part of the customer's pleasant experience, but they will be more patient and tip better. They both realize that you aren't afraid of them and that you want them to enjoy their visit. I could see the light pop on in his head and he said, "I'm Seth."
I like to think I have good people skills. Overcoming various personal adversity and spending a lot of years observing people definitely contributed. Being a voracious reader and being exposed vicariously and through meandered down the road less traveled in real life to a lot of different environments and personality types has helped too. So has learning from my mistakes. If hindsight is 20/20 why do we make the same ones so many times?
I sold Chevy and Cadillacs in 1987 and my Sales Manager gave me a copy of the book, by Joe Girard Stanley H. Brown. It was a game-changer and is still very recommended. I still have the book and its sequel, How to Sell Yourself to Anyone. Joe was the Guinness Book of World Records' World's Greatest Salesman. Every interaction you will ever have with any other individual, bar none, is sales.
When I was a police officer the book, George J. Thompson